Introduction and Scope

At Ship My India, we value the trust you place in us and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website, located at www.shipmyindia.com, and our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

To provide you with our services, we collect various types of information, including data that can be used to identify you directly or indirectly.

a. Information You Provide Directly:

When you use our services, create an account, or contact us, we collect the following personal information:

• Personal and Contact Details: Your full name, physical address, email address, and phone number.
• Shipment Details: Information necessary to process and deliver your shipments, including the pickup and delivery addresses, contact names and phone numbers, and a description of the package contents.
• Financial Information: Transaction and billing details, including credit card information, bank account details, and payment history. Please note that we do not store full credit card numbers on our servers; this information is securely processed by our trusted payment gateway partners.

b. Information We Collect Automatically:

When you visit our website, we may automatically collect certain technical and usage data to improve our services and your experience. This information includes:

• Technical Information: Your Internet Protocol (IP) address, browser type and version, device type, operating system, and unique device identifiers.
• Website Usage Data: Information about how you interact with our website, such as the pages you visit, the time and date of your visit, the time spent on those pages, and the websites you visited just before and after ours.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, remember your preferences, and personalize content.

2. How We Use Your Information

Your information is collected for specific purposes that enable us to provide and improve our services. These purposes include:

• Service Fulfillment: To plan, process, execute, and deliver your shipments, and to communicate with you about your orders, including order confirmations, status updates, and delivery notifications.
• Account Management: To create, manage, and maintain your account, allowing you to track shipments, view your order history, and save your preferences.
• Customer Support: To respond to your inquiries, provide customer support, and address any issues related to your shipments or account.
• Service Improvement: To analyze usage data and customer feedback to improve our services, website functionality, and overall user experience.
• Marketing and Promotions: With your consent, we may use your information to send you promotional emails about our services, special offers, and new features. You can opt out of these communications at any time.
• Security and Fraud Prevention: To protect our website and services from fraudulent activities, unauthorized access, and other security threats.
• Legal and Regulatory Compliance: To meet our legal obligations, enforce our terms of service, and protect our rights, privacy, safety, or property, and that of our users or the public.

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information is shared only when necessary to provide our services or as required by law.

• With Service Providers: We share information with trusted third-party partners who perform essential functions on our behalf. These include courier and logistics partners, payment gateways, and IT service providers. They are contractually obligated to protect your data and are only permitted to use it for the specific purpose for which it was shared.
• For Legal and Compliance Reasons: We may disclose your information if required by law, subpoena, or government authorities. This includes requests to cooperate with law enforcement, prevent fraud, and protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner. We will notify you of any such change.

4. Data Security and Retention

We are committed to protecting your personal information. We use a combination of physical, technical, and administrative security measures, including secure servers and industry-standard encryption protocols (SSL), to protect your data from unauthorized access, use, or disclosure. While we take all reasonable measures, please be aware that no method of transmission over the internet or electronic storage is 100% secure. You are responsible for keeping your account information confidential.

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

5. Your Data Rights

You have the right to control your personal information. You may:

• Request Access: Ask for a copy of the personal data we hold about you.
• Request Correction: Ask us to correct any inaccurate or incomplete personal information.
• Request Deletion: Ask us to delete your personal information, subject to any legal or retention obligations we may have.
• Opt Out of Marketing: You may opt out of receiving promotional emails from us at any time by following the unsubscribe link in our emails.

To exercise any of these rights, please contact us at info@shipmyindia.com. We will respond to your request within a reasonable timeframe and as required by law.

6. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete that information.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post any changes on this page and update the "effective date" at the top of the policy. We encourage you to review this policy periodically.

8. Contact Us

For any questions about this Privacy Policy or your data, please contact us at:
Ship My India
Email: info@shipmyindia.com
Address: Office No- 303, 3rd Floor, Sunteck Crest, Opposite Leela Business Park, Andheri Kurla Road, Andheri East, Mumbai 400059.

📌 Note: This Privacy Policy may be updated from time to time. Please check this page periodically for changes.