Introduction and Scope

At Ship My India, we value the trust you place in us and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website, located at www.shipmyindia.com, and our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

To provide you with our services, we collect various types of information, including data that can be used to identify you directly or indirectly.

a. Information You Provide Directly:

When you use our services, create an account, or contact us, we collect the following personal information:

• Personal and Contact Details: Your full name, physical address, email address, and phone number.
• Shipment Details: Information necessary to process and deliver your shipments, including the pickup and delivery addresses, contact names and phone numbers, and a description of the package contents.
• Financial Information: Transaction and billing details, including credit card information, bank account details, and payment history. Please note that we do not store full credit card numbers on our servers; this information is securely processed by our trusted payment gateway partners.

b. Information We Collect Automatically:

When you visit our website, we may automatically collect certain technical and usage data to improve our services and your experience. This information includes:

• Technical Information: Your Internet Protocol (IP) address, browser type and version, device type, operating system, and unique device identifiers.
• Website Usage Data: Information about how you interact with our website, such as the pages you visit, the time and date of your visit, the time spent on those pages, and the websites you visited just before and after ours.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, remember your preferences, and personalize content.

2. How We Use Your Information

Your information is collected for specific purposes that enable us to provide and improve our services. These purposes include:

• Service Fulfillment: To plan, process, execute, and deliver your shipments, and to communicate with you about your orders, including order confirmations, status updates, and delivery notifications.
• Account Management: To create, manage, and maintain your account, allowing you to track shipments, view your order history, and save your preferences.
• Customer Support: To respond to your inquiries, provide customer support, and address any issues related to your shipments or account.
• Service Improvement: To analyze usage data and customer feedback to improve our services, website functionality, and overall user experience.
• Marketing and Promotions: With your consent, we may use your information to send you promotional emails about our services, special offers, and new features. You can opt out of these communications at any time.
• Security and Fraud Prevention: To protect our website and services from fraudulent activities, unauthorized access, and other security threats.
• Legal and Regulatory Compliance: To meet our legal obligations, enforce our terms of service, and protect our rights, privacy, safety, or property, and that of our users or the public.

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information is shared only when necessary to provide our services or as required by law.

• With Service Providers: We share information with trusted third-party partners who perform essential functions on our behalf. These include courier and logistics partners, payment gateways, and IT service providers. They are contractually obligated to protect your data and are only permitted to use it for the specific purpose for which it was shared.
• For Legal and Compliance Reasons: We may disclose your information if required by law, subpoena, or government authorities. This includes requests to cooperate with law enforcement, prevent fraud, and protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner. We will notify you of any such change.

4. Data Security and Retention

We are committed to protecting your personal information. We use a combination of physical, technical, and administrative security measures, including secure servers and industry-standard encryption protocols (SSL), to protect your data from unauthorized access, use, or disclosure. While we take all reasonable measures, please be aware that no method of transmission over the internet or electronic storage is 100% secure. You are responsible for keeping your account information confidential.

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

5. Your Data Rights

You have the right to control your personal information. You may:

• Request Access: Ask for a copy of the personal data we hold about you.
• Request Correction: Ask us to correct any inaccurate or incomplete personal information.
• Request Deletion: Ask us to delete your personal information, subject to any legal or retention obligations we may have.
• Opt Out of Marketing: You may opt out of receiving promotional emails from us at any time by following the unsubscribe link in our emails.

To exercise any of these rights, please contact us at info@shipmyindia.com. We will respond to your request within a reasonable timeframe and as required by law.

6. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete that information.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post any changes on this page and update the "effective date" at the top of the policy. We encourage you to review this policy periodically.

8. Contact Us

For any questions about this Privacy Policy or your data, please contact us at:
DANA Logistics LLP
Email: info@shipmyindia.com
Address: Office No- 303, 3rd Floor, Sunteck Crest, Opposite Leela Business Park, Andheri Kurla Road, Andheri East, Mumbai 400059.

📌 Note: This Privacy Policy may be updated from time to time. Please check this page periodically for changes.

At Ship My India, we are committed to providing reliable and transparent logistics services. This Refund & Cancellation Policy outlines the terms and conditions for canceling a shipment and for receiving a refund. We encourage you to read this policy carefully before booking our services.

1. Cancellation Policy

a. Cancellation by the Customer

• Before Pickup is Scheduled: You may cancel your booking without any penalty if the cancellation request is made before the pickup has been scheduled with our courier or logistics partner. The full booking amount will be refunded in this case.
• After Pickup is Scheduled but Before Pickup: If you request a cancellation after the pickup has been scheduled but before the courier has physically collected the shipment, a cancellation fee will apply. This fee is necessary to cover administrative costs and partner charges incurred. The cancellation fee will be 10% to 25% of the total booking amount, depending on the service and partner.
• After Pickup: Once the shipment has been physically picked up by our courier or logistics partner, it is considered in transit. At this stage, cancellation requests cannot be accepted.

b. Cancellation by Ship My India

Ship My India reserves the right to cancel a booking in the following situations:

• Incorrect Information: If the shipment details (e.g., address, weight, dimensions) provided by the customer are found to be inaccurate, leading to an inability to service the request.
• Prohibited Items: If the shipment contains items that are prohibited, restricted, or deemed unsafe by our partners or local regulations.
• Unforeseen Circumstances: In case of natural calamities, strikes, or other events that make it impossible to service the booking.

2. Refund Policy

a. Refund Eligibility

A refund is applicable only in the following scenarios:

• Valid Cancellation: If your booking is canceled according to the terms outlined in Section 1 (e.g., before pickup is scheduled).
• Service Failure: If we are unable to fulfill the service due to reasons directly and solely attributable to Ship My India. This does not include delays caused by third parties or factors beyond our control.
• Partial Refund: In some cases, a partial refund may be issued. This applies when some service costs, such as initial processing or partner charges, have already been incurred but the full service was not completed.

b. Non-Refundable Cases

No refunds will be issued in the following circumstances:

• Shipment In Transit: Once the shipment has been picked up by our partner, the booking amount is non-refundable.
• Delays: Refunds are not provided for delivery delays caused by factors outside of our control, including but not limited to:
  • Incorrect or incomplete addresses provided by the sender or receiver.
  • Customs clearance procedures and related delays.
  • Natural disasters, acts of God, or extreme weather conditions.
  • Strikes, lockouts, or other labor disputes.
  • Government actions or regulations.
• Shipment Held by Customs: Shipments held by customs due to improper documentation, prohibited items, or non-payment of duties/taxes are not eligible for a refund.
• Loss or Damage: This policy does not cover claims for lost or damaged shipments. Such claims are handled under our separate Lost & Damage Policy [You should consider creating a separate policy for this to avoid confusion].

c. Refund Process

• Request Submission: All refund requests must be submitted via email to info@shipmyindia.com within 48 hours of the cancellation or service failure event. Please include your booking reference number and a detailed reason for the refund request.
• Review and Approval: Our team will review your request and verify the eligibility criteria. This process may take up to 5 working days.
• Processing Time: If the refund is approved, it will be processed within 7-10 working days from the date of approval. The refund will be credited back to the original mode of payment used for the booking.
• Confirmation: You will receive a confirmation email once the refund has been initiated from our end.

3. International Shipments

Cancellations and refunds for international shipments are subject to the policies of our international courier and logistics partners. Additional fees, including but not limited to currency conversion charges, may apply and are the responsibility of the customer.

4. Disputes

Any disputes regarding cancellations or refunds should be directed to our customer support team at the contact information below. We will strive to resolve the issue amicably and fairly.

5. Contact for Refunds & Cancellations

For all cancellation and refund requests, or any questions regarding this policy, please contact:
DANA Logistics LLP
Email: info@shipmyindia.com
Address: Office No- 303, 3rd Floor, Sunteck Crest, Opposite Leela Business Park, Andheri Kurla Road, Andheri East, Mumbai 400059.

📌 Note: This policy is subject to change without prior notice. Customers are advised to review the policy before booking any shipment.

This document is an electronic record under the Information Technology Act, 2000, and is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. It is a legally binding agreement between you and Ship My India (referred to as "the Platform" or "we"). By using our website,www.shipmyindia.com, you agree to be bound by these terms.

1. Acceptance of Terms

By visiting, using, or registering on our website, you agree to this User Agreement. This agreement comes into effect upon your first use of the website. If you do not agree with these terms, you should not use our website.

A "Registered User" is any person who has created an account on our website. A "Visitor" is any person who uses the website without an account. The terms "you" and "your" refer to both Registered Users and Visitors.

2. Amendments to the User Agreement

We may amend this User Agreement at any time. The updated version will be effective immediately upon being posted on our website. It is your responsibility to review these terms regularly. Your continued use of the website after any changes indicates your acceptance of the new terms.

3. Your Account and Registration Obligations

To access certain features of our services, you must register and create an account. You are responsible for maintaining the confidentiality of your User ID and Password and for all activities that occur under your account.

You agree to provide true, accurate, current, and complete information during registration. If we have reason to believe that your information is untrue, inaccurate, or incomplete, we reserve the right to suspend or terminate your account and refuse any and all current or future use of the website.

4. Disclaimers and Limitation of Liability

a. "As Is" Basis:

The Website and our services are provided on an "as is" and "as available" basis without any warranties, express or implied. We do not guarantee that the website will be error-free or uninterrupted. Your use of the website is at your own risk.

b. Third-Party Services:

You understand that we use third-party service providers for key services, including:

• Logistics and Courier Services: We partner with independent third-party logistics and courier companies to execute your shipments.
• Payment Gateways: We use secure third-party payment gateways to process all transactions.
• Cloud and Data Storage: We use third-party providers to store and process your data.

While we make reasonable efforts to select reliable partners, we are not responsible for the actions, errors, or negligence of these third parties. Our liability for any such issues will be limited as described in this policy.

c. Limitation of Liability:

To the maximum extent permitted by law, Ship My India and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the website or services. Our total liability for any claim arising from these terms will not exceed the total amount paid by you for the specific service in question.

5. User Conduct and Obligations

You agree to use our website and services only for lawful purposes. You are responsible for ensuring that all information you provide, including shipment details, is accurate and truthful. You must not:

• Violate any applicable laws or regulations.
• Post or transmit any unlawful, threatening, abusive, defamatory, or obscene material.
• Impersonate any person or entity.
• Use the website to promote or sell prohibited items as per our policies.
• Interfere with the website's operation or security.

6. Privacy

Your use of the website is also governed by our Privacy Policy, which is incorporated into this agreement by reference. By using the website, you consent to the collection, storage, and use of your information as described in the Privacy Policy.

7. Intellectual Property

All content on the website, including text, graphics, logos, and software, is the property of Ship My India and is protected by copyright and other intellectual property laws. You may not copy, reproduce, or distribute any content from the website without our express written permission.

8. Indemnity

You agree to indemnify, defend, and hold harmless Ship My India, its shareholders, directors, and employees from any claim, demand, or damage, including reasonable legal fees, made by any third party due to or arising out of your breach of this User Agreement, your violation of any law, or your violation of the rights of a third party.

9. Breach and Termination

We reserve the right to temporarily or permanently suspend, terminate, or block your access to the website at our sole discretion, without prior notice, if we believe you have breached this User Agreement or any of our policies.

10. Governing Law and Dispute Resolution

a. Governing Law:

This User Agreement and all disputes arising from your use of the website will be governed by the laws of India.

b. Arbitration:

Any dispute between you and Ship My India will be resolved through arbitration. The arbitration proceedings will be conducted in English, in accordance with the Arbitration & Conciliation Act, 1996. The place of arbitration will be Mumbai. The decision of the sole arbitrator will be final and binding.

11. Contact Us

For any questions, concerns, or complaints regarding this User Agreement or our services, please contact our Customer Support team at:
DANA Logistics LLP
Email: info@shipmyindia.com
Address: Office No- 303, 3rd Floor, Sunteck Crest, Opposite Leela Business Park, Andheri Kurla Road, Andheri East, Mumbai 400059.